• Delivery Options
• Your Account Obligations
• Payment Modes
• Change of Particulars
• Substitution
• Cancellation of Order
• Customers Databases/Privacy
• Feedback and Inquiry
• Disclaimer
|
| Delivery Options |
LoveChapter.com offers the following ordering and delivery options for Singapore deliveries.
|
|
| Office Operating Hours |
Order Placed & Confirmed By |
Our Earliest Delivery Time
|
|
| |
| Mon - Fri 9am to 6pm |
Before 11.45am |
In the same day afternoon
from 2.00pm onwards |
|
From 11.46am to 4.45pm |
On the same night
from 7.00pm to 9.30pm |
|
After 4.46pm to 5.45pm |
Next day morning
from 9.00am onwards |
|
After 5.46pm till
next working day 8.30am |
The next working day afternoon |
|
| |
| Sat 9am to 2pm |
From 8.30am to 11:00am |
In the same afternoon,
before 5pm |
|
From 11.01am to 2.00pm |
Next working day morning
from 9.00am onwards |
|
After 2.00pm |
Next working day 2.00pm onwards |
|
|
Sun/ PH
We are closed |
Anytime |
Next working day 2.00pm onwards |
|
|
|
| Back to top |
|
|
| Your Account Obligations |
| • |
All orders placed online will receive an "In Process" acknowledgement. |
| • |
All confirmed orders will receive an "Order Confirmed" acknowledgement indicating that the order is processed. |
| • |
We provide free delivery for our products above $50 to almost all part of mainland Singapore and only charge a nominal fee of $6 if the selling price is lesser than that. |
| • |
Prices reflected on the website are exclusive of 7% GST. |
| • |
For gifts sending to islands (example: Sentosa) and some remote part of the mainland Singapore (example: Ama Keng Road), we will impose a higher delivery surcharge. |
| • |
For urgent orders, you may like to contact our customer service officer at (65) 6299 1133 to arrange for a delivery within 98mins. A nominal fee of SGD 13 is applicable and is subjected to the availability of drivers. |
|
| Back to top |
|
| Payment Modes |
| • |
Direct Debit with eNETS:
You may choose to make your payment via eNETS if you have an internet banking account with DBS, UOB or Citibank account. Simply select the payment mode and follow the prompts to make your purchase. |
| • |
Credit Card/ Debit Card:
We accept VISA, MASTERCARD, AMERICAN EXPRESS credit cards. For your convenience, we also accept payment via debit cards. Kindly enter the card information together with the verification code to make payment. Please be assured that the card information are collected are encrypted and transferred under a secure server. |
| • |
Have a Customer Service Officer to call up for card details.
Alternatively, you may choose to request for a customer service officer to contact you for the card details instead. |
|
| Back to top |
|
|
Change of Particulars |
| • |
Any change of particulars (e.g. recipient's address, messages etc.) must be make within 24 hours before delivery. You may like to use our Customer Service Inquiry Form. |
| • |
Recipient's address must be correct and to ensure that someone is there to receive the gift. In cases of re-send, we will charge a touch up and re-delivery fee of not more than 50% of the original selling price. |
|
| Back to top |
|
| Substitution |
| • |
• In the event when a substitution is required on the flowers, packaging and so forth, we reserves the right to substitute any item with another of equivalent or higher value depending on stock availability. |
|
| Back to top |
|
| Cancellation of Order |
| • |
Cancellation of order must be made 24 hours in advance before the delivery time. Failing which, a cancellation fee of 50% of the selling price is chargeable. |
| • |
In the event the order is delivered, the full purchase amount will apply. |
| • |
Kindly use the Customer Service Inquiry Form to advise us. |
|
| Back to top |
|
|
Customers Databases/Privacy |
| • |
Customer information is not sold to or shared with any other parties without prior consent of our customers. |
|
| Back to top |
|
| |
|
Feedback and Inquiry |
|
• |
We welcome your valuable feedback on our product and service quality. Please use our Customer Service Inquiry Form or call our office telephone (65) 6299 1155 or Fax : (65) 6293 3522 |
|
|
Back to top |
|
|
|
|
Disclaimer |
| • |
LoveChapter.com reserves the right to reject any order. |
|
| Back to top |
|
|
|
