At LoveChapter, we aspire to make a difference for your very special occasion and to bring you a pleasant gift shopping experience every time.

We aim to continuously achieve better customer satisfaction in every aspect. Therefore, The LoveChapter satisfaction guarantee offers a free replacement on the same day of delivery for feedback received before 5pm on weekdays or 12 pm on Saturdays.

This guarantee applies to feedback received within 12 hours from the receipt of the perishable gifts such as fresh flowers and fruits and 48 hours for non-perishable gifts.

If you are not satisfied with your gift, please call our Internet Marketing team at 65-6299 1133 between 9am to 6pm on Monday to Friday and 9am to 2pm on Saturday.